Home » Shipping Policy

Shipping Policy

Last Updated: 18th September 2025

Quick Shipping Summary

  • Standard shipping available within the United Kingdom (customs-cleared for Hybrid orders).

  • Delivery times: 3–5 business days for stock items; longer lead times for prefabricated or bespoke products (confirmed in quotation).

  • Shipping costs are displayed at checkout (Buy-Now orders) or confirmed in the quotation (Quote-to-Order).

  • Buyer is responsible for shipping charges and any customs/duties unless otherwise agreed.

  • Neither HAUS nor its Suppliers are liable for delivery delays caused by customs, strikes, or other force majeure events.

Full details are set out in the Shipping Policy below.

Overview

This Shipping Policy (“Policy”) forms part of the General Terms of Service of HAUS Tech Ltd (“HAUS”). It governs the shipping, delivery and customs processes for goods purchased or quoted through the HAUS marketplace and affiliated services (the “Services”).

HAUS operates solely on a business-to-business (“B2B”) basis. This Policy applies only to business buyers. Consumer protection legislation does not apply to purchases made via the Services.

By placing an order through the Services, you agree to be bound by this Policy.

1. Commercial Models

Disclosed Agent Service

  • The Supplier remains the seller of record.

  • The Supplier is responsible for VAT remittance, customs clearance, shipping, and delivery to the Buyer.

  • HAUS facilitates order acceptance, payment processing, and communication but does not assume liability for delivery.

Hybrid (Undisclosed) Agent Service

  • HAUS acts as product owner for VAT and customs purposes only.

  • HAUS is responsible for VAT collection and remittance, customs clearance, and delivery to the Buyer.

  • The Supplier remains responsible for order fulfilment, product quality, warranty, and replacement.

2. Buy-Now Orders

  • For products available for immediate purchase, shipping costs and estimated delivery times are displayed to the Buyer at checkout prior to completing payment.

  • Delivery is managed in accordance with the applicable commercial model above.

  • Title and risk in the goods pass to the Buyer upon delivery, unless otherwise agreed in writing.

3. Quote-to-Order Products

  • For bespoke, prefabricated, or large-volume products, prices displayed on the Services are indicative only.

  • Final shipping costs (including customs and duties) are confirmed in the quotation before any binding order is placed.

  • No order is confirmed until the Buyer accepts the final quotation.

  • Title and risk in the goods pass to the Buyer upon delivery to the agreed destination, unless otherwise agreed.

4. Delivery Issues

  • Neither HAUS nor its Suppliers shall be liable for delays caused by customs, strikes, natural events, or other circumstances beyond reasonable control.

  • Buyers must inspect deliveries promptly and report shortages or damages within five (5) working days of receipt.

Contact

For any questions regarding shipping, please contact:

HAUS Tech Ltd
Crane Court, 302 London Road, Ipswich, Suffolk, IP2 0AJ
support@haus.tech

Main Menu